SarafuPayPowering Payments
Get in touch

We're here to help

Have a question about your collection, a payment, or a withdrawal? Send us an email and we'll get back to you promptly.

Email support

support.sarafupay@gmail.com

The best way to reach us. We read every message.

Response time: within 2 business daysUrgent fraud reports addressed within 24 hours

Common support topics

What do you need help with?

Click any topic to start an email with the right subject line pre-filled.

Payment issue

Failed, pending, or duplicate payment

Withdrawal question

Status, processing times, or failed withdrawal

Account access

Login trouble or account suspended

Report fraud

Suspicious collection or fraudulent activity

What to include in your message

  • Your full name and email address registered on SarafuPay
  • The collection name or link (if relevant)
  • Your payment or withdrawal reference number
  • A clear description of the issue
  • Screenshots if helpful

WhatsApp support

WhatsApp support is coming soon. For now, please use email — we're just as responsive.

Check the FAQ first

Many common questions about fees, withdrawals, and payments are answered in our FAQ.

Browse the FAQ